Life Insurance Support
Get support for your life insurance plan
How to
Call 1-800-590-0970
Mail any supporting documentation to:
Manulife
Affinity Markets
P.O. Box 670, Stn. Waterloo
Waterloo, ON
N2J 4B8
You can change your address, phone number or email:
Online through Customer Secure Site
By phone 1-800-268-3763
On paper by mail
You can change how you pay:
Online through Customer Secure Site
By phone 1-800-268-3763
On paper by mail
If you have not used any form of tobacco, tobacco cessation products or marijuana for 1 year (12 consecutive months), you may be eligible for lower premiums. Once approved, your lower premiums will start on your next premium due date.
Complete the Change smoking status form
Sample contracts and certificates
Easy Issue Life Insurance policy (PDF) Guaranteed Issue Life Insurance policy (PDF) FollowMe Life Insurance policy (PDF) Term 10 Life Insurance policy (PDF)
Easy Issue Life Insurance policy (PDF)Forms
Please mail your completed form to the address on the form.
Change of information formChange your address, phone number or email address
Set up or change how you pay
Ask for lower premiums if you have not smoked for 1 year
See answers to frequently asked questions